Belleville Alerts is an emergency notification system used to alert the public of large-scale emergencies or significant event which could affect their health and safety. The system allows the City to send out important information through an automated phone call or text message to your electronic device.
In order to receive these notifications, you must register and provide some basic contact information including your name and phone number.
Upon successful registration, you will receive a confirmation email from noreply@esolutionsgroup.ca. It may take up to 10 business days to be added to the system.
Please note that Belleville Alerts is an automated system and replies will not be monitored. In the event you require emergency assistance, please contact 911.
FAQ
| What is considered a large-scale emergency or significant event? |
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Some situations that could result in an emergency alert include:
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| What will happen when I receive a Belleville Alert? |
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Phone calls will come from 613-962-1379. A pre-recorded message will inform you that the call is from Belleville Alerts and then a real or electronic voice will deliver a recorded message. Text messages will come from 343-307-7222 and will start with “Belleville Alert” followed by a message. Emails will come from alertsbelleville@belleville.ca and will indicate that they are from “Belleville Alert” and then contain the message. An alert could be received from all these three methods, or only some of them, depending on the contact information provided and nature of the emergency. |
| How often are notifications sent out? |
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This system will be used to provide urgent information about imminent emergencies or significant events that could impact the Belleville community. Because of this, it is hard to determine frequency – calls, texts and/or emails could go out at any time (24/7) including nights, weekends or holidays, depending on when events occur. Belleville Alerts may also be used for tests to ensure that the system is working properly. Notification will be sent out in advance of any test advising the public of when it will occur. The test alerts will be marked as a “test” and will state that no further action is required. |
| What if someone does not have access to the internet to sign up? |
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Paper copy forms are available at Fire Station #1 and can be filled out in-person or mailed back to Fire Station #1 at 60 Bettes St., Belleville, Ont. K8N 3W6 (Attn: Belleville Alerts). Alternatively, individuals may call 613-968-6481 ext. 3029 during regular business hours for assistance. |
| How can I update my contact information? |
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You can call 613-968-6481 ext. 3029 during regular business hours or email alertsbelleville@belleville.ca. Please note that it may take up to 10 business days for updates to be made in the system. |
| How do I unsubscribe from notifications? |
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You can call 613-968-6481 ext. 3029 during regular business hours or email alertsbelleville@belleville.ca. Please note that it may take up to 10 business days to be unsubscribed from the system. |
| What happens to the information I provided for Belleville Alerts? |
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The information is subject to the City of Belleville Privacy Policy. The information also subject to Rave Mobile Safety’s Privacy Policy and Terms of Use. Rave Mobile Safety is the company providing Belleville Alerts service to the City of Belleville. |
| What is the difference between Belleville Alerts and Alert Ready? |
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Alert Ready is a Canada-wide emergency alerting system that is operated on a provincial level. Belleville Alerts will be managed at the local level by City staff and is intended for specific events that could affect Belleville. Belleville Alerts may allow for faster notification to our local community and provide important information that does not qualify for the Alert Ready system. In some situations, members of the community may receive both an Alert Ready notification from the Province, as well as a message from Belleville Alerts about an event. Members of the community may also receive a message from one system and not the other, depending on the situation. |
| How do I know if a message I receive is real? |
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Alert messages will identify that it is a City of Belleville emergency message from Belleville Alerts. Alert messages sent out will NOT request personal information or any payments. Alert messages will NOT be sent out for debt collection or tax notices. Alert messages will NOT ask you to login to receive a message. Alert messages that are sent as part of test will be identified as such and notification will be released in advance of the test. To be certain that a message is real, check the City of Belleville’s social media and website, and/or local media stations to verify the event and for more information and updates. |
| What should I do if I heard that a Belleville Alert went out but I didn’t receive it? |
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Ensure that you have signed up to receive Belleville Alerts. If you have signed up but require assistance, you can call 613-968-6481 ext. 3029 during regular business hours or email alertsbelleville@belleville.ca. Given that the delivery of a Belleville Alerts message cannot be guaranteed, other forms of communication from the City, local media and the Province will be used to provide important information to the community during an emergency. |
More Information
For technical assistance, questions or to sign up, cancel or change information for Belleville Alerts, please contact 613-968-6481 ext. 3029 during regular business hours or email alertsbelleville@belleville.ca. TTY is also available for contacting the City of Belleville at 613-967-3768.