REVENUE/CUSTOMER SERVICE REPRESENTATIVE, PERMANENT


Closing Date: February 19, 2018
Department: Finance
File Number: SV18-19
Hours: Monday to Friday 8:30 a.m. to 4:30 p.m.
Salary: $25.00 - $29.52 per hour


PURPOSE AND SCOPE:

Under the direction of the Manager of Revenue and Taxation, this position is responsible for processing and reconciliation of customer payments and providing customer service.

EDUCATION/SPECIALIZED TRAINING/SKILLS:

Essential (minimum) Qualifications:

  • Two year diploma in Accounting from a Community College
  • Demonstrated Experience in cash handling
  • Demonstrated Experience with Microsoft Office applications with strong proficiency in Excel and Word

Asset (preferred) Qualifications:

  • Municipal Tax Administration Course
  • Strong written communication skills to respond at a professional level with external and internal customers
  • Strong verbal communication skills to interact courteously with internal and external  customers both by telephone and in-person
  • Strong conflict resolution & interpersonal skills to resolve rate payers issues
  • Knowledge of & demonstrated ability in corporate core competencies including customer service, communication, self-management
  • Ability to exercise discretion and good judgment in dealing with customers and team members regarding confidential matters
  • Ability to prioritize multiple projects and handle multiple interruptions

WORK EXPERIENCE:

Essential (minimum) Qualifications:

  • Two to three years accounting experience in a municipal office

Asset (preferred) Qualifications:

  • Municipal Property Tax experience

Apply By Email:

hrgeneral@city.belleville.on.ca

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

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