Please click here for a page that includes accessible documents from the City of Belleville.

People with disabilities represent a significant and growing part of our population.  According to Statistics Canada, about 1.5 million Ontarians have disabilities — about 13.5% of the population.  It is estimated that 20% of the population will have disabilities in two decades.

The Accessibility for Ontarians with Disabilities Act (AODA, 2005), which became law on June 13, 2005, provided the province with the mandate to develop, implement and enforce accessibility standards.  The AODA applies to both public and private sector organizations that employ at least 20 employees in Ontario and provide goods, service, facilities or accommodation to the public.  There are five accessibility standards in various stages of development and implementation:

  • Customer service which refers to delivering service to the public and includes business practices and employee training.
  • Transportation, a sector-specific standard which refers to the modes of passenger transport within provincial and municipal transit and taxis.
  • Built environment which refers to access to/from and within buildings and outdoor spaces and could include counter heights, aisle, door width, parking, and signs, as well as pedestrian access routes and signal systems.
  • Information and communications which refers to information processing and communication, and could include publications, software applications, and website.
  • Employment which refers to hiring and retaining of an employee, and could include employment practices, policies, and processes.

Emergency procedures, plans and public safety information will be provided according to the Accessibility Standard for information and communications.

Please refer to City of Belleville Accessibility Standards for customer service.

City Documents about Accessibility

TTY  Numbers:

City Hall - 613-967-3768
Human Resources - 613-966-2680
Recreation, Culture & Community Services - 613-771-9781

Microsoft Windows Tutorial(s) on Accessibility Features

Ministry of Economic Development, Trade and Employment

For more information about Accessibility and the City of Belleville:

Matthew MacDonald
City Clerk
Department of Corporate Services
The City of Belleville
City Hall, 169 Front Street
Belleville, Ontario, Canada  K8N 2Y8
Telephone 613-968-6481 ext 3256
Fax 613-967-3206
TTY 613-967-3768

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