Belleville Transit Receives National Recognition for On-Demand Service


Belleville Transit has been notified that they will receive the Canadian Urban Transit Association’s (CUTA) Innovation in Transit award for their on-demand transit service. The award will be shared with the service developer, Pantonium Inc.

The Innovation in Transit Award recognizes technical and process innovations that break from convention and extend beyond marginal improvements in products or services.

In September of last year, Transit first introduced an on-demand transit service in which riders could book their ride to and from stops on a specific transit route. This service placed Belleville at the forefront of Transit innovation in North America. 

The service was launched with one bus on a fixed route. However, the initial launch was such a success that within two weeks with an increase of 500 riders, Transit had to move on to a full launch due to the sheer demand of the service. Just over a year later, the service now has 9087 users registered with rider numbers steadily climbing. On-demand has allowed Transit to increase the quality of service to riders, reducing ride time and increasing service area. 

“Our Transit team strives to provide the most efficient, cutting-edge transit experience for our riders,” said Transit Operations Manager Paul Buck. “Our intentions with this service were to continue to accommodate our ridership and reduce costs to see a savings in operation. What we got was the same number of buses, covering the same service hours, driving the same kilometers, now carrying 250 to 300 passengers a night, up from our 35 to 40 a night on the fixed route."

“Last month, Transit saw record-breaking numbers in ridership,” said Mayor Mitch Panciuk. “We, as Council, recognize the unprecedented growth that we are seeing in our transit system. This is just one of the many things the City is doing to address this growth and best serve our community.”

Transit Operations Manager Paul Buck will receive the award at the CUTA Conference in Calgary on Nov. 13.

Copyright 2020 City of Belleville. All Rights Reserved. Site by They.