City of Belleville COVID-19 Response
As the COVID-19 pandemic continues to evolve, the City of Belleville is taking action to ensure that the safety of our residents is at the forefront. We would like to reiterate to our residents that these are preventative measures. Efforts like these are being taken across the Province and the more we can do to reduce potential exposure, the better. We continue to follow the lead of our local health officials and our governments to ensure we are doing all that we can to protect our community. For up-to-date information on the goverments' response to COVID-19, please visit the federal and provincial governments' websites. For ongoing COVID-19 updates in our community and ways to best protect you and your family, please visit Hastings Prince Edward Public Health's website.
Hastings Prince Edward Public Health continues to monitor the COVID-19 pandemic locally and beyond. For information on testing, ways to protect yourself, local cases and more, please visit their 2019 Novel Coronavirus (COVID-19) page. On April 23, they launched an online dashboard to provide residents with case-specific details as they track them. Every effort is being made to update the list daily by 11 a.m.
Latest City Updates
- July 22, 2020 - COVID-19 Community Updates
- July 17, 2020 - City Opens Four Playground Facilities
- July 15, 2020 - COVID-19 Community Updates
- July 8, 2020 - COVID-19 Community Updates
- June 24, 2020 - City to Resume Normal Garbage Collection
- June 24, 2020 - COVID-19 Community Updates
- June 19, 2020 - Electronic Belleville City Council Meeting
- June 18, 2020 - Corporate Services (City Clerk’s Office) Available by Appointment at City Hall
- June 18, 2020 - City Hall to Reopen on Appointment Basis
- June 17, 2020 - COVID-19 Community Updates
- June 11, 2020 - Belleville Transit Increasing Scheduled Service on June 15
- June 10, 2020 - COVID-19 Community Updates
- June 9, 2020 - Belleville included in Ontario Government’s Approval to Enter Stage Two Reopening Phase
- June 3, 2020 - COVID-19 Community Updates
- May 29, 2020 - Challenging Season for Parks and Open Spaces
- May 27, 2020 - City Harbours and Marinas Prepared to Open May 30
- May 27, 2020 - COVID-19 Community Updates
- May 26, 2020 - Belleville Transit Moving to Modified Scheduled Service on June 1
- May 26, 2020 - City Extends Parking and Bus Passes until the End of June
- May 25, 2020 - One Bag Limit to be Placed on Tag-Less Garbage Pick-Up Starting June 1
- May 22, 2020 - May 25 Belleville City Council Meeting to be Held Electronically
- May 22, 2020 - Update Regarding Residents’ Monthly Preauthorized Property Tax Payment Plan
- May 21, 2020 - Provincial Government Eases Restrictions on Outdoor Public Recreation Amenities for Casual Use
- May 20, 2020 - COVID-19 Community Updates
- May 20, 2020 - Proposed Changes to Summer Festivities Announced
- May 19, 2020 - Select City Parks to Reopen
- May 15, 2020 - City Staff prepare Marinas to Open May 30
- May 13, 2020 - COVID-19 Community Updates
- May 12, 2020 - Signage Available for Businesses
- May 8, 2020 - May 11 Belleville City Council Meeting to be Held Electronically
- May 8, 2020 - Burn Permits Now Available For Online Purchase
- May 6, 2020 - City Boat Launches to Open Friday
- May 6, 2020 - COVID-19 Community Updates
- May 4, 2020 - COVID-19 Community Updates
- May 1, 2020 - Garbage Bag Tags, Bulky Item and White Goods Pick-up now Available for Online Purchase
- May 1, 2020 - COVID-19 Community Updates
- April 30, 2020 - No Yard Sale Treasure Hunts this Spring
- April 30, 2020 - City to Contract E-Commerce Specialist to Assist Belleville Businesses
- April 29, 2020 - COVID-19 Community Updates
- April 27, 2020 - COVID-19 Community Updates
- April 23, 2020 - COVID-19 Community Updates
- April 23, 2020 - City Creates Listing of Local Restaurants Offering Takeout and Delivery Options
- April 22, 2020 - COVID-19 Community Updates
- April 22, 2020 - City Extends Parking and Bus Passes until the End of May
- April 20, 2020 - Two Bag Limit Placed on Tag-Less Garbage Pick-Up
- April 20, 2020 - COVID-19 Community Updates
- April 20, 2020 - Quinte Sports & Wellness Centre launches weekly QSWC Fit Breaks
- April 20, 2020 - Public School Board, Quinte Health Care and City of Belleville Partner to Open Assessment Centre
- April 17, 2020 - COVID-19 Community Updates
- April 16, 2020 - Enjoy City Trails but use Them Wisely
- April 15, 2020 - COVID-19 Community Updates
- April 9, 2020 - City’s Emergency Management Control Group Continues to Meet
- April 8, 2020 - COVID-19 Community Updates
- April 7, 2020 - City Boat Launches Now Closed
- April 6, 2020 - City Continues to Meet with Community Partners
- April 6, 2020 - Parks and Outdoor Recreational Amenity Closures Mandatory and will be Enforced
- April 3, 2020 - COVID-19 Community Updates
- April 2, 2020 - Closures of City Outdoor Facilities Include Meyers Pier and Victoria Harbour
- April 1, 2020 - City Continues to Meet with Community Partners
- March 31, 2020 - City of Belleville Activates Government of Ontario’s Extended Restrictions
- March 30, 2020 - City of Belleville Facilities to Remain Closed until Further Notice
- March 30, 2020 - City of Belleville Continues to Meet with Community Partners
- March 30, 2020 - Recreation, Culture & Community Services makes calls to ensure all is well with 50+ Centre Members
- March 27, 2020 - Residents Encouraged to Take Part in #BellevilleCares Initiative
- March 27, 2020 - City of Belleville Continues to Meet with Community Partners
- March 26, 2020 - City Continues to Monitor COVID-19 Situation
- March 25, 2020 - City of Belleville Takes Part in Ongoing Community Partner Conference Call
- March 25, 2020 - City’s WORK IN BELLEVILLE Program Still Working
- March 24, 2020 - Belleville Transit to Temporarily Transition to On-Demand Services Only
- March 24, 2020 - City Continues with Capital Projects
- March 23, 2020 - City Playgrounds Closed for Children’s Safety
- March 23, 2020 - Leaf and Yard Waste Depot to Open March 30
- March 23, 2020 - City Reaches out to Local Manufacturing and Hospitality Sectors
- March 20, 2020 - Social Distancing Important for all Ages
- March 20, 2020 - Additional Measures Taken in Response to COVID-19 to Ease Impact on Residents
- March 19, 2020 - Warming Centre Closure to Comply with Public Gathering Guidelines
- March 19, 2020 - Belleville Transit Alters Service Operations
- March 19, 2020 - Change of Date for City Council Meeting
- March 18, 2020 - Community Organizations Join Resources to Support Vulnerable Members of City
- March 18, 2020 - City Continues to Modify Precautionary Actions Regarding COVID-19
- March 17, 2020 - Belleville Parking Services to extend March Parking Passes until end of April
- March 17, 2020 - City of Belleville Payment Options
- March 16, 2020 - Belleville Transit to extend March Bus Passes until end of April
- March 16, 2020 - City Announces Further Precautionary Actions to be Taken Regarding COVID-19
- March 13, 2020 - City Takes Preventative Action Regarding COVID-19
- Quinte Sports & Wellness Centre
- Belleville Public Library including John M. Parrott Art Gallery and Community Archives (opening August 10)
- Public Works Building
- Belleville Water Building
- All Community Centres including Parkdale Community Centre, Hillcrest Community Centre, Gerry Masterson Thurlow Community Centre and Foster Ward Community Centre
City Hall is now open on an appointment-only basis. Residents are encouraged to make an appointment prior to arriving at City Hall. Department-specific contact information is available online. Those with further questions are encourage to contact customer service at 613-968-6481.
All programs, facility rentals and services taking place at City Hall, Quinte Sports and Wellness Centre, Belleville Public Library, John M. Parrott Art Gallery, Community Archives, Parkdale Community Centre, Hillcrest Community Centre and Glanmore National Historic Site will be suspended until further notice. This includes:
- Non-essential committee meetings (statutory meetings will be closed to the public)
- All recreation programs, including skating and swimming lessons
- Drop-in programs
- Family Dental Centre Indoor Track
- Birthday parties
- Recreational skating and swimming and open gymnasium
- March Break camps
- Facility, ice and meeting room rentals
- Community Centre rentals
- Special events
Hastings Prince Edward Public Health has implemented a new face covering regulation at commercial establishments in Hastings Prince Edward Counties. Individuals entering enclosed indoor premises must be wearing non-medical masks/face coverings. A face covering means a non-medical mask or other face coverings such as a bandana, a scarf or cloth (including hijab and niqab) that covers the mouth, and nose ensuring a barrier that limits community transmission. Certain exemptions may apply. The full release and an FAQ page are available on the HPE Public Health website.
In an effort to support restaurants remaining open at this time, the City of Belleville has put together two GIS-based platforms to enable residents to quickly determine which restaurants are open for business and where they are located within the city. The first is an online map, where people will be able to search for restaurants near their location. The second is a storyboard, where restaurants will be listed alphabetically.
United Way Hastings & Prince Edward have put together a great list of grocery stores offering pick-up, delivery and senior hours. Find the updated list for each region on their website.
There are a number of clinics offering online and telehealth services during this time for those who wish to remain at home:
- Great Lakes Walk-In Clinic Belleville - Telemedicine (nurse and teleconference with doctor) - 613-967-9595
- Good Doctors Walk-In Clinic - Telemedicine (nurse and teleconference with doctor) - 613-779-0990
- Kente OTN - Telemedicine (nurse and teleconference with doctor) - 613-779-5787
- MCI The Doctor's Office (Toronto) - Online and Telemedicine - mcithedoctorsoffice.ca
Mental Health Services
Addictions and Mental Health Services Hastings Prince Edward is operating an Addictions and Mental Health Pandemic Helpline for those experiencing difficulties coping with their mental health or substance use issues during this time. The line will be open from 9 a.m. to 6 p.m. Monday through Friday and those wishing to connect with a professional can do so by calling 613-967-4737.
The Crisis Intervention Centre out of Quinte Healthcare Corp Belleville General Hospital, continues to operate its 24-hour Counselling Line at 613-969-7400, ext. 2753 or toll-free at 1-888-757-7766.
Children's Mental Health Services is running phone-in clinics from 8:30 a.m. to 4:30 p.m. every Wednesday and Thursday at 613-966-3100. They also have a 24/7 crisis line available at 613-966-3100. Youth 18+ in crisis are asked to call Quinte Health Care at 613-969-7400. Current CMHS clients should contact their worker directly or by using the staff directory at 613-966-3100. If you are not sure who your worker is, someone can connect you.
Are you writing a diary or taking photographs during the current pandemic situation? Archives around the world are working to collect their community’s stories and experiences of the COVID-19 epidemic and lockdown, and the Community Archives of Belleville and Hastings County is no exception. If you would like to add your materials to the Community Archives collection to form part of our area’s record of these events, we want to assure you that there is a safe home for your materials right here in Belleville.
We can keep items closed to the public for a particular period of time if you would like us to, or we can make them available immediately to share: it is entirely up to you. Get in touch with our archivist, Amanda Hill, at firstname.lastname@example.org if you have any questions about donating materials, or if you would like to send us your digital photographs, memoir, or other record documenting the experience of COVID-19 in our community.
Belleville Transit is an essential service for our community and will continue to run. Belleville Transit has temporarily moved to a limited fixed-route weekday service schedule to allow for increased transit capacity during peak hours.
- Route 1 – Hourly service on the half hour from 5:30 a.m. to 7 p.m. (last bus leaves the terminal at 6:30 p.m.)
- Route 2 – Hourly service on the hour from 5 a.m. to 7:30 p.m. (last bus leaves the terminal at 7 p.m.)
- Route 3 – Regularly scheduled service from 5:30 a.m. to 8 p.m.
- Route 4 – Hourly service from 11 a.m. to 6:30 p.m. (last bus leaves the terminal at 6 p.m.)
- Route 5 – Hourly service from 11:30 a.m. to 6 p.m. (last bus leaves the terminal at 5:30 p.m.)
- Route 6 – Hourly service on the half hour from 6:30 a.m. to 7 p.m. (last bus leaves the terminal at 6:30 p.m.)
- Route 7 – Hourly service on the hour from 7 a.m. to 7:30 p.m. (last bus leaves the terminal at 7 p.m.)
- Route 8 – Regularly scheduled service from 6:30 a.m. to 8 p.m.
- Route 10 – The route will start at Loyalist College at 5 a.m. to meet the Route 3 starting at the mall at 5:30 a.m., reaching the Industrial Park before 6 a.m. It will then run on hourly service from 5:30 a.m. to 7:30 p.m.
The complete Phase 1 recovery schedule is posted at the Transit page on the City’s website. Passengers will be able to use the TRANSIT app to track the weekday fixed-route buses in real time. On-demand service will operate weekdays from 7:15 p.m. to midnight.
Transit will operate fully by on-demand service only on weekends.
- Saturday – Transit will operate by on-demand service only and will run from 5:30 a.m. to midnight.
- Sunday – Transit will operate by on-demand service only and will run from 8 a.m. to midnight.
Passenger loads will be restricted to no more than 20 riders on a bus at one time.
Customers can book on-demand trip by:
- App - "On-Demand Transit - Rider App" is available for download in at The App Store and Google Play and can be used to book rides any time of day for any time of service.
- Online - btletsgo.ca website can be used to book rides any time of day for any time of service using a laptop or computer.
- Phone - Passengers can contact us at 613-962-1925 from 8:30 a.m. to 4:30 p.m. Monday through Friday and book rides for any time of service.
- Email - Passengers can contact us at email@example.com for any time of service. An email confirmation will be sent that request was received and ride booked.
Those looking to use our app or online service can find an online user guide for your preferred device.
Passengers are asked to load and exit through the rear doors of the bus (save and except passengers that require the ramp). No passengers will be permitted to occupy the area around the driver that extends from the front wheel well area to the driver’s seat.
To further protect our drivers and ensure a safe social distance between drivers and our passengers, we will not be accepting fare payment until the end of August.
If you are ill or exhibiting any symptoms, please do not board the bus. Residents are reminded to practice recommended hygiene etiquette while utilizing transit including:
- Cough and sneeze into the bend of your arm, not into your hand
- Practice social distancing where possible by maintaining a distance of two metres
- Stay home when you are sick and avoid contact with other people until your symptoms are gone
- Washing hands as soon as possible or once you’ve reached your destination
Due to the closure of City facilities over the next three weeks, Belleville Transit is extending the use of March bus passes until the end of August. March passes may be used until August 31, 2020 at which time the situation will be assessed and further action determined.
With the changes outlined in Stage 3 of the Ontario Government’s re-opening plans, the City of Belleville has been busy preparing to open the following four playground:
- West Zwick’s Park
- Pirate Ship at Riverside Park
- Kinsmen Park
- Thurlow Park
Staff will continue to open others during the upcoming weeks as resources allow.
Signage has been posted throughout the City indicating any closures. City bylaw officers are working in cooperation with Belleville Police Service to ensure the rules are being followed and will issue fines or more severe penalties to anyone not doing so.
Those with concerns regarding these restrictions not being followed are encouraged to contact:
Belleville Police Service: 613-966-0882
City Bylaw Enforcement:
The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.
If you are concerned about paying your Elexicon bill, are experiencing hardship or have been impacted by the COVID-19 pandemic, please call them at 905-420-8440 or 1-888-420-0070 to discuss extended bill payment options and financial assistance programs.
Belleville Water and Elexicon will continue their no-disconnect policy during this time.
Please do not include loose tissues and paper towel in the green bin. For the safety of collectors, we encourage residents to use a liner for their compost bins and bag all waste that you put in the green bin.
Residents are reminded that only clean, recyclable materials are accepted in the blue box program. If any of the following items are in your blue box, it will NOT be collected:
- Sanitary wipes (i.e. baby wipes, alcohol wipes)
- Medical waste of any kind (sharps, gloves, face mask, medication)
- Food waste
Quinte Waste Solutions is asking that residents in self-isolation either store recyclables until the isolation period has ended or carefully place all material into garbage bags and utilize their regular garbage collection day for disposal. For more information and further updates, visit the Quinte Waste Solutions website.
The City of Belleville would like to advise residents that tags are now required for all bags placed to the curb for pick-up.
Residents are asked to bag all waste and not place loose materials in your garbage bin.
The Hazardous Waste Depot has resumed summer hours!
For the month of June, the Depot will be open EVERY SATURDAY 9 a.m.- 4 p.m.
- Tuesdays 1 p.m. – 6 p.m.
- Wednesdays & Thursdays 9 a.m. – 4 p.m.
- First Saturday of the month 9 a.m. – 4 p.m.
Visit quinterecycling.org for more information.
Leaf & Yard Waste
The Leaf and Yard Waste Depot located at 75 Wallbridge Cres. is open. Curbside collection dates will remain the same.
Bulky Item Collection
Bulky item collection will continue as usual each Friday. Please note this service is separate from regular garbage collection and is NOT FREE. Pick-up can be arranged online before 3 p.m. on Thursdays for pick-up that Friday. Having trouble access the form? Contact us at 613-967-3275.
Belleville Parking Services is extending the use of March parking passes until the end of August. Permit holders may use their March parking pass until August 31, 2020 at which time the situation will be assessed and further action determined.
Enforcement will be focused on ensuring public safety is maintained for access of facilities. No interest will be charged on parking tickets or municipal fines.
The City of Belleville offers a number of payment options for parking tickets that do not require in-person payment.
During this time, residents are encouraged to access online City services:
- Quinte Sports and Wellness Centre FAQ
- Planning and Approval Common Inquiries
- Belleville Public Library Resources
- Property Tax Portal and Utilities Portal
- Building Permit Applications
- Bylaw Complaints
- Public Works Concerns
- Council and Planning Advisory Committee Livestreams
- Parking Ticket Payment Portal
- Marriage License, Death and Birth Certificates
- Seasonal Boat Launch Permit Order Form
- Other Payment Options
The Government of Ontario is making $9 million available to support residential customers struggling to pay their energy bills because of COVID-19. The COVID-19 Energy Assistance Program (CEAP) provides a one-time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. For more information, including eligibility requirements and on-bill credit amounts, visit oeb.ca/ceap.
The three remaining 2020 tax instalment payment dates have been deferred. The first interim instalment due date was paid on Feb. 26. The second interim instalment due date originally scheduled for April 28 is now due June 26. The first final instalment due date originally scheduled for June 26 is now due August 27. The second final instalment due date originally scheduled for Sept. 28 is now due Oct. 28. Those with monthly payment plans who are concerned about payment at this time are asked to contact the City directly.
All property tax and water bill late payment fees and interest charges will be waived until June 30.
Other Payment Options
The following options are available for property taxes, water utility bills, accounts receivable invoices, parking tickets and dog tags:
- Financial Institution Payments – Telephone / Online Banking
- Pre-authorized Payment Plans
- Online Services - Credit Card Payments
- Drop Box
Please visit our Payment Options page for further details.
Looking for employment? Trying to fill positions due to high demand? Find the latest update on the City's Work in Belleville program.
The Canadian Water and Wastewater Association is reminding residents to think about what they flush down their toilets. Find their latest release for more information.