City of Belleville COVID-19 Response


As the COVID-19 pandemic continues to evolve, the City of Belleville is taking action to ensure that the safety of our residents is at the forefront. We would like to reiterate to our residents that these are preventative measures. Efforts like these are being taken across the Province and the more we can do to reduce potential exposure, the better. We continue to follow the lead of our local health officials and our governments to ensure we are doing all that we can to protect our community. For up-to-date information on the goverments' response to COVID-19, please visit the federal and provincial governments' websites. For ongoing COVID-19 updates in our community and ways to best protect you and your family, please visit Hastings Prince Edward Public Health's website. 

Latest City Updates

Facility Closures

Residents are encouraged to conduct business via telephone or online instead of in-person. Please contact customer service at 613-968-6481.

In alignment with Hastings Prince Edward Public Health’s recommendations regarding public gatherings, the Warming Centre at Victoria Avenue Baptist Church will be closed until further notice.

Temporary washroom facililties have been installed at the following locations for public use while City facilities are closed: Salvation Army, Grace Inn Shelter, Gleaners Food Bank and Bridge Street United Church.

Cancellations

All programs, facility rentals and services taking place at City Hall, Quinte Sports and Wellness Centre, Belleville Public Library, John M. Parrott Art Gallery, Community Archives, Parkdale Community Centre, Hillcrest Community Centre and Glanmore National Historic Site will be suspended until further notice. This includes:

  • All outdoor recreational facility bookings including baseball diamonds, soccer/sports fields, picnic sites, park pavilions and ​Market Square until April 5, 2020
  • Ward 2 Town Hall Meetings
  • Non-essential committee meetings (statutory meetings will be closed to the public)
  • All recreation programs, including skating and swimming lessons
  • Drop-in programs
  • Family Dental Centre Indoor Track
  • Birthday parties
  • Recreational skating and swimming and open gymnasium
  • March Break camps
  • Facility, ice and meeting room rentals
  • Community Centre rentals
  • Special events

Council meetings will be closed to the public, residents are encouraged to stream online

Mental Health Services

Effective March 26 at 9 a.m., Addictions and Mental Health Services Hastings Prince Edward will be operating an Addictions and Mental Health Pandemic Helpline for those experiencing difficulties coping with their mental health or substance use issues during this time. The line will be open from 9 a.m. to 6 p.m. Monday through Friday and those wishing to connect with a professional can do so by calling 613-967-4737.

The Crisis Intervention Centre out of Quinte Healthcare Corp Belleville General Hospital, continues to operate its 24-hour Counselling Line at 613-969-7400, ext. 2753 or toll-free at 1-888-757-7766.

#BellevilleCares

Each day over the next few weeks, we will be sharing one good news story to our social media platforms to highlight some of the great things that are happening in our community during such a challenging time. We encourage residents to share their stories with us by tagging us on Facebook (@BellevilleON), Instragram (@Belleville_ON) or Twitter (@BellevilleON) and using the hashtag #BellevilleCares, OR by emailing us at communications@belleville.ca

Transit

Belleville Transit is an essential service for our community and will continue to run. Effective March 28, Belleville Transit will be temporarily moving to On-Demand Services only. There will be no scheduled fixed-route service until further notice as we continue to work through the COVID-19 situation. Those who require transit for essential trips (employment, groceries, pharmacy, etc.) can book trips by:

  • App - "On-Demand Transit - Rider App" is available for download in at The App Store and Google Play and can be used to book rides any time of day for any time of service.
  • Online - btletsgo.ca website can be used to book rides any time of day for any time of service using a laptop or computer.
  • Phone - Passengers can contact us at 613-962-1925 from 8:30 a.m. to 4:30 p.m. Monday through Friday and book rides for any time of service.
  • Email - Passengers can contact us at bellevilletransit@belleville.ca for any time of service. An email confirmation will be sent that request was received and ride booked.

Those looking to use our app or online service can find an online user guide for your preferred device.

Passengers are asked to load and exit through the rear doors of the bus (save and except passengers that require the ramp). No passengers will be permitted to occupy the area around the driver that extends from the front wheel well area to the driver’s seat.

To further protect our drivers and ensure a safe social distance between drivers and our passengers, we will no longer be accepting fare payment. We ask that you please do not use the bus unless it is an absolute necessity.

If you are ill or exhibiting any symptoms, please do not board the bus. Residents are reminded to practice recommended hygiene etiquette while utilizing transit including: 

  • Cough and sneeze into the bend of your arm, not into your hand
  • Practice social distancing where possible by maintaining a distance of two metres
  • Stay home when you are sick and avoid contact with other people until your symptoms are gone
  • Washing hands as soon as possible or once you’ve reached your destination

Due to the closure of City facilities over the next three weeks, Belleville Transit is extending the use of March bus passes until the end of April. March passes may be used until April 30, 2020.

Parks

The City of Belleville will be closing all City playgrounds. ‘Playground Closed’ signage will be posted and we ask that parents and caregivers respect these decisions for the children’s safety.

Parents are encouraged to find ways for their children to be outdoors in the fresh air but to avoid groups of children playing closely together.

Utilities

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

If you are concerned about paying your Elexicon bill, are experiencing hardship or have been impacted by the COVID-19 pandemic, please call them at 905-420-8440 or 1-888-420-0070 to discuss extended bill payment options and financial assistance programs.

Belleville Water and Elexicon will continue their no-disconnect policy during this time.

Waste

Green Bin

Please do not include loose tissues and paper towel in the green bin. For the safety of collectors, we encourage residents to use a liner for their compost bins and bag all waste that you put in the green bin.

Recycling

Residents are reminded that only clean, recyclable materials are accepted in the blue box program. If any of the following items are in your blue box, it will NOT be collected:

  • Kleenex
  • Tissues
  • Sanitary wipes (i.e. baby wipes, alcohol wipes)
  • Medical waste of any kind (sharps, gloves, face mask, medication)
  • Food waste

Quinte Waste Solutions is asking that residents in self-isolation either store recyclables until the isolation period has ended or carefully place all material into garbage bags and utilize their regular garbage collection day for disposal. For more information and further updates, visit the Quinte Waste Solutions website

Garbage

In an effort to promote social distancing and further ease the impact on residents, garbage will now be accepted with or without bag tags. Residents reminded to follow the maximum lifts per week as well as our rules & guidelines for garbage collection. Residents are asked to bag all waste and not place loose materials in your garbage bin. 

Hazardous Waste

The Hazardous Waste Depot will be closed until further notice. This includes all Quinte Waste Solutions Mobile Events planned for April.

Leaf & Yard Waste

The Leaf and Yard Waste Depot located at 75 Wallbridge Cres. will now open March 30.

Curbside collection dates will remain the same. However, this new opening date has been put in place for residents keeping busy with yardwork during the self-isolation period.

Bulky Item Collection 

Bulky item collection will continue as usual each Friday. Please note this service is separate from regular garbage collection and is NOT FREE. Tags can be purchased by phone at 613-967-3275 no later than 3 p.m. o Thursday. 

Parking

Belleville Parking Services is extending the use of March parking passes until the end of April. Permit holders may use their March parking pass until April 30, 2020.

Enforcement will be focused on ensuring public safety is maintained for access of facilities. No interest will be charged on parking tickets or municipal fines.

The City of Belleville offers a number of payment options for parking tickets that do not require in-person payment. 

Online Services

During this time, residents are encouraged to access online City services:

Payments

The three remaining 2020 tax instalment payment dates have been deferred. The first interim instalment due date was paid on Feb. 26. The second interim instalment due date originally scheduled for April 28 is now due June 26. The first final instalment due date originally scheduled for June 26 is now due August 27. The second final instalment due date originally scheduled for Sept. 28 is now due Oct. 28.  Those with monthly payment plans who are concerned about payment at this time are asked to contact the City directly.

All property tax and water bill administrative fees, late payment fees or interest charges will be waived during this time.

Other Payment Options

The following options are available for property taxes, water utility bills, accounts receivable invoices, parking tickets and dog tags:

  • Financial Institution Payments – Telephone / Online Banking
  • Pre-authorized Payment Plans
  • Online Services - Credit Card Payments
  • Mail
  • Drop Box

Please visit our Payment Options page for further details. 

Employment

Looking for employment? Trying to fill positions due to high demand? Find the latest update on the City's Work in Belleville program. 

Avoiding Back-Ups

The Canadian Water and Wastewater Association is reminding residents to think about what they flush down their toilets. Find their latest release for more information. 

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