City of Belleville COVID-19 Response


As the COVID-19 pandemic continues to evolve, the City of Belleville is taking action to ensure that the safety of our residents is at the forefront. We would like to reiterate to our residents that these are preventative measures. Efforts like these are being taken across the Province and the more we can do to reduce potential exposure, the better. We continue to follow the lead of our local health officials and our governments to ensure we are doing all that we can to protect our community. For up-to-date information on the goverments' response to COVID-19, please visit the federal and provincial governments' websites. For ongoing COVID-19 updates in our community and ways to best protect you and your family, please visit Hastings Prince Edward Public Health's website. 

COVID-19 Information

Hastings Prince Edward Public Health continues to monitor the COVID-19 pandemic locally and beyond. For information on testing, ways to protect yourself, local cases and more, please visit their 2019 Novel Coronavirus (COVID-19) page. On April 23, they launched an online dashboard to provide residents with case-specific details as they track them. Every effort is being made to update the list daily by 11 a.m.

Latest City Updates

Facility Closures

City Hall is now open on an appointment-only basis. Residents are encouraged to make an appointment prior to arriving at City Hall. Department-specific contact information is available online. Those with further questions are encourage to contact customer service at 613-968-6481.

Cancellations

All programs, facility rentals and services taking place at City Hall, Quinte Sports and Wellness Centre, Belleville Public Library, John M. Parrott Art Gallery, Community Archives, Parkdale Community Centre, Hillcrest Community Centre and Glanmore National Historic Site will be suspended until further notice. This includes:

  • Non-essential committee meetings (statutory meetings will be closed to the public)
  • All recreation programs, including skating and swimming lessons
  • Drop-in programs
  • Family Dental Centre Indoor Track
  • Birthday parties
  • Recreational skating and swimming and open gymnasium
  • March Break camps
  • Facility, ice and meeting room rentals
  • Community Centre rentals
  • Special events 

What's Open

Hastings Prince Edward Public Health has implemented a new face covering regulation at commercial establishments in Hastings Prince Edward Counties. Individuals entering enclosed indoor premises must be wearing non-medical masks/face coverings. A face covering means a non-medical mask or other face coverings such as a bandana, a scarf or cloth (including hijab and niqab) that covers the mouth, and nose ensuring a barrier that limits community transmission. Certain exemptions may apply. The full release and an FAQ page are available on the HPE Public Health website.

The Belleville Farmers Market is now open to the public. Visit their website and social media channels for updates on safety protocols in place and hours of operation.

In an effort to support restaurants remaining open at this time, the City of Belleville has put together two GIS-based platforms to enable residents to quickly determine which restaurants are open for business and where they are located within the city. The first is an online map, where people will be able to search for restaurants near their location. The second is a storyboard, where restaurants will be listed alphabetically.

United Way Hastings & Prince Edward have put together a great list of grocery stores offering pick-up, delivery and senior hours. Find the updated list for each region on their website

Health Services

There are a number of clinics offering online and telehealth services during this time for those who wish to remain at home: 

  • Great Lakes Walk-In Clinic Belleville - Telemedicine (nurse and teleconference with doctor) - 613-967-9595
  • Good Doctors Walk-In Clinic - Telemedicine (nurse and teleconference with doctor) - 613-779-0990
  • Kente OTN - Telemedicine (nurse and teleconference with doctor) - 613-779-5787
  • MCI The Doctor's Office (Toronto) - Online and Telemedicine - mcithedoctorsoffice.ca

Mental Health Services

Addictions and Mental Health Services Hastings Prince Edward is operating an Addictions and Mental Health Pandemic Helpline for those experiencing difficulties coping with their mental health or substance use issues during this time. The line will be open from 9 a.m. to 6 p.m. Monday through Friday and those wishing to connect with a professional can do so by calling 613-967-4737.

The Crisis Intervention Centre out of Quinte Healthcare Corp Belleville General Hospital, continues to operate its 24-hour Counselling Line at 613-969-7400, ext. 2753 or toll-free at 1-888-757-7766.

Children's Mental Health Services is running phone-in clinics from 8:30 a.m. to 4:30 p.m. every Wednesday and Thursday at 613-966-3100. They also have a 24/7 crisis line available at 613-966-3100. Youth 18+ in crisis are asked to call Quinte Health Care at 613-969-7400. Current CMHS clients should contact their worker directly or by using the staff directory at 613-966-3100. If you are not sure who your worker is, someone can connect you.

COVID-19 Archives

Are you writing a diary or taking photographs during the current pandemic situation? Archives around the world are working to collect their community’s stories and experiences of the COVID-19 epidemic and lockdown, and the Community Archives of Belleville and Hastings County is no exception. If you would like to add your materials to the Community Archives collection to form part of our area’s record of these events, we want to assure you that there is a safe home for your materials right here in Belleville.

We can keep items closed to the public for a particular period of time if you would like us to, or we can make them available immediately to share: it is entirely up to you. Get in touch with our archivist, Amanda Hill, at archives@cabhc.ca if you have any questions about donating materials, or if you would like to send us your digital photographs, memoir, or other record documenting the experience of COVID-19 in our community.

Transit

Belleville Transit is an essential service for our community and will continue to run. Belleville Transit has temporarily moved to a limited fixed-route weekday service schedule to allow for increased transit capacity during peak hours.

Weekday Service:

  • Route 1 – Hourly service on the half hour from 5:30 a.m. to 7 p.m. (last bus leaves the terminal at 6:30 p.m.)
  • Route 2 – Hourly service on the hour from 5 a.m. to 7:30 p.m. (last bus leaves the terminal at 7 p.m.)
  • Route 3 – Regularly scheduled service from 5:30 a.m. to 8 p.m.
  • Route 4 – Hourly service from 11 a.m. to 6:30 p.m. (last bus leaves the terminal at 6 p.m.)
  • Route 5 – Hourly service from 11:30 a.m. to 6 p.m. (last bus leaves the terminal at 5:30 p.m.)
  • Route 6 – Hourly service on the half hour from 6:30 a.m. to 7 p.m. (last bus leaves the terminal at 6:30 p.m.)
  • Route 7 – Hourly service on the hour from 7 a.m. to 7:30 p.m. (last bus leaves the terminal at 7 p.m.)
  • Route 8 – Regularly scheduled service from 6:30 a.m. to 8 p.m.
  • Route 10 – The route will start at Loyalist College at 5 a.m. to meet the Route 3 starting at the mall at 5:30 a.m., reaching the Industrial Park before 6 a.m. It will then run on hourly service from 5:30 a.m. to 7:30 p.m.

The complete Phase 1 recovery schedule is posted at the Transit page on the City’s website. Passengers will be able to use the TRANSIT app to track the weekday fixed-route buses in real time. On-demand service will operate weekdays from 7:15 p.m. to midnight.

Weekend Service:

Transit will operate fully by on-demand service only on weekends.

  • Saturday – Transit will operate by on-demand service only and will run from 5:30 a.m. to midnight.
  • Sunday – Transit will operate by on-demand service only and will run from 8 a.m. to midnight.

Passenger loads will be restricted to no more than 20 riders on a bus at one time.

Customers can book on-demand trip by:

  • App - "On-Demand Transit - Rider App" is available for download in at The App Store and Google Play and can be used to book rides any time of day for any time of service.
  • Online - btletsgo.ca website can be used to book rides any time of day for any time of service using a laptop or computer.
  • Phone - Passengers can contact us at 613-962-1925 from 8:30 a.m. to 4:30 p.m. Monday through Friday and book rides for any time of service.
  • Email - Passengers can contact us at bellevilletransit@belleville.ca for any time of service. An email confirmation will be sent that request was received and ride booked.

Those looking to use our app or online service can find an online user guide for your preferred device.

Passengers are asked to load and exit through the rear doors of the bus (save and except passengers that require the ramp). No passengers will be permitted to occupy the area around the driver that extends from the front wheel well area to the driver’s seat.

To further protect our drivers and ensure a safe social distance between drivers and our passengers, we will not be accepting fare payment until the end of August.

If you are ill or exhibiting any symptoms, please do not board the bus. Residents are reminded to practice recommended hygiene etiquette while utilizing transit including: 

  • Cough and sneeze into the bend of your arm, not into your hand
  • Practice social distancing where possible by maintaining a distance of two metres
  • Stay home when you are sick and avoid contact with other people until your symptoms are gone
  • Washing hands as soon as possible or once you’ve reached your destination

Due to the closure of City facilities over the next three weeks, Belleville Transit is extending the use of March bus passes until the end of August. March passes may be used until August 31, 2020 at which time the situation will be assessed and further action determined.

Parks

With the changes outlined in Stage 3 of the Ontario Government’s re-opening plans, the City of Belleville has been busy preparing to open the following four playground:

  • West Zwick’s Park
  • Pirate Ship at Riverside Park
  • Kinsmen Park
  • Thurlow Park

Staff will continue to open others during the upcoming weeks as resources allow.

Signage has been posted throughout the City indicating any closures. City bylaw officers are working in cooperation with Belleville Police Service to ensure the rules are being followed and will issue fines or more severe penalties to anyone not doing so.

Those with concerns regarding these restrictions not being followed are encouraged to contact:

Belleville Police Service: 613-966-0882

City Bylaw Enforcement:

https://building.belleville.ca/cityviewportal
bylawenforcement@belleville.ca
613-967-3200 ext. 3332

Utilities

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

If you are concerned about paying your Elexicon bill, are experiencing hardship or have been impacted by the COVID-19 pandemic, please call them at 905-420-8440 or 1-888-420-0070 to discuss extended bill payment options and financial assistance programs.

Belleville Water and Elexicon will continue their no-disconnect policy during this time.

Waste

Green Bin

Please do not include loose tissues and paper towel in the green bin. For the safety of collectors, we encourage residents to use a liner for their compost bins and bag all waste that you put in the green bin.

Recycling

Residents are reminded that only clean, recyclable materials are accepted in the blue box program. If any of the following items are in your blue box, it will NOT be collected:

  • Kleenex
  • Tissues
  • Sanitary wipes (i.e. baby wipes, alcohol wipes)
  • Medical waste of any kind (sharps, gloves, face mask, medication)
  • Food waste

Quinte Waste Solutions is asking that residents in self-isolation either store recyclables until the isolation period has ended or carefully place all material into garbage bags and utilize their regular garbage collection day for disposal. For more information and further updates, visit the Quinte Waste Solutions website

Garbage

The City of Belleville would like to advise residents that tags are now required for all bags placed to the curb for pick-up.

Residents reminded to follow the maximum lifts per week for bags with tags as well as our rules & guidelines for garbage collection. Tags for any addition bags can now be purchased online

Residents are asked to bag all waste and not place loose materials in your garbage bin. 

Hazardous Waste

The Hazardous Waste Depot has resumed summer hours!

For the month of June, the Depot will be open EVERY SATURDAY 9 a.m.- 4 p.m.

  • Tuesdays 1 p.m. – 6 p.m.
  • Wednesdays & Thursdays 9 a.m. – 4 p.m.
  • First Saturday of the month 9 a.m. – 4 p.m.

Visit quinterecycling.org for more information.

Leaf & Yard Waste

The Leaf and Yard Waste Depot located at 75 Wallbridge Cres. is open. Curbside collection dates will remain the same. 

Bulky Item Collection 

Bulky item collection will continue as usual each Friday. Please note this service is separate from regular garbage collection and is NOT FREE. Pick-up can be arranged online before 3 p.m. on Thursdays for pick-up that Friday. Having trouble access the form? Contact us at 613-967-3275. 

Parking

Belleville Parking Services is extending the use of March parking passes until the end of August. Permit holders may use their March parking pass until August 31, 2020 at which time the situation will be assessed and further action determined.

Enforcement will be focused on ensuring public safety is maintained for access of facilities. No interest will be charged on parking tickets or municipal fines.

The City of Belleville offers a number of payment options for parking tickets that do not require in-person payment. 

Online Services

During this time, residents are encouraged to access online City services:

Payments

The Government of Ontario is making $9 million available to support residential customers struggling to pay their energy bills because of COVID-19. The COVID-19 Energy Assistance Program (CEAP) provides a one-time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. For more information, including eligibility requirements and on-bill credit amounts, visit oeb.ca/ceap.

The three remaining 2020 tax instalment payment dates have been deferred. The first interim instalment due date was paid on Feb. 26. The second interim instalment due date originally scheduled for April 28 is now due June 26. The first final instalment due date originally scheduled for June 26 is now due August 27. The second final instalment due date originally scheduled for Sept. 28 is now due Oct. 28.  Those with monthly payment plans who are concerned about payment at this time are asked to contact the City directly.

All property tax and water bill late payment fees and interest charges will be waived until June 30.

Other Payment Options

The following options are available for property taxes, water utility bills, accounts receivable invoices, parking tickets and dog tags:

  • Financial Institution Payments – Telephone / Online Banking
  • Pre-authorized Payment Plans
  • Online Services - Credit Card Payments
  • Mail
  • Drop Box

Please visit our Payment Options page for further details. 

Employment

Looking for employment? Trying to fill positions due to high demand? Find the latest update on the City's Work in Belleville program. 

Avoiding Back-Ups

The Canadian Water and Wastewater Association is reminding residents to think about what they flush down their toilets. Find their latest release for more information. 

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