Billing and Payments

Impacts of current postage strike:
The current postal strike has impacted the delivery of City paper billing, invoices and other notifications – including water bills. Water bills will continue to be issued, and the payment due date will remain unchanged. For those who receive their bills by mail, it is recommended that you sign up for paperless billing or use our eServices portal to view your bill online.

The convenience of paperless billing extends beyond any postal disruption. The benefits include:

Instant access: receive notifications as soon as bills are issued, directly in your inbox.
Convenience: easily manage and track your billing history online.

For more information or if you would like assistance signing up for paperless billing, please contact Water Customer Service staff at waterbilling@belleville.ca or 613-966-3657.

Please find below information about the City of Belleville's water and sewer services rates, frequently asked questions and more.

New Customers

To set up a new water and or sanitary account – including properties with new homes. Please use our online applications for residential water service:

If you have purchased a commercial property in the City of Belleville, you will need to fill out a Commercial Service Contract.

Tenants

Tenants of single-family homes are required to set up the water account in person at the Water Customer Service office. Due to COVID please call 613-966-3657 to set up an account
We require a security deposit for all tenants that have not shown a good payment history with the City of Belleville. You will have to pay the deposit within 2 weeks of setting up an account.
Tenants must show proof of identification.

Owners

If a tenant moves out the account will go back into your name, unless we receive a service contract from a new tenant. Each time the name on the account changes a Change of Occupancy fee will apply.
Water accounts for multi-unit properties will be in the owner's name as per By-law 2020-237 Part III (7). You may have the water bills sent to the tenant but you are responsible for all unpaid water bills.
Owners of multi-unit properties can only have tenants set up water service accounts if the water meters for all units are in a separate locked meter room. The room must pass inspection by City of Belleville staff. Only the property owner and City of Belleville staff will have access to this room. The City of Belleville staff will need a key for general maintenance or for disconnection of service.

Existing Customers

Please access your eServices account by visiting: my.belleville.ca

Payment Options

Pre-Authorized Payments

Fixed monthly and actual bill plans are available. Please fill out our Pre-Authorize Payment Plan Application or call 613-966-3657.

Banks and other Financial Institutions

Payments can be made in person or through your banks telephone or internet banking services – Please make sure your account number is correct.

Credit Card

Visa and MasterCard payments may be made online using paymentus or by phone 1-877-831-6390. Please note a convenience charge will apply.

Drop box

Located at City Hall. Cheques only please.

Mail

Send your cheque to:

The City of Belleville

Water Customer Service

169 Front St.

Belleville, ON K8N 2Y8

Attn: Belleville Water

In-Person

We are permanently closed to the public. Payments can be made in person at the Quinte Sports and Wellness Centre Monday to Friday 8:30 a.m. to 4:30 p.m.

Online Services

Paperless Bill

If you would like paperless water bills please fill out the attached e-billing registration form or email your request to waterbilling@city.belleville.on.ca (please include your name, address, and account number)

View Bills Online

We have recently upgraded our systems in order to maintain and improve the security and data. You will need to set up an eServices account.

Connecting to City Services - New Installations

Learn more about how to connect to municipal water and sanitary sewer services including how to apply, connection fees and more.

Closing an account

If you are a property owner and have sold or rented your property, or a tenant who is moving out of you current residence, please complete the form to close your account.

Bill Calculation

Metered Charges (2024 Fee)

Metered Charges
Consumption	Cost
First 455 cubic meters	$1.99/m3
Next 22,275 cubic meters	$1.52/m3
Over 22,730 cubic meter	$0.91/m3

Residential Sewer surcharge is 95.5% applied to the water consumption and service charges.

General Service Sewer surcharge is 95.5% applied to water consumption and service charges on the first 22,730 cubic meters and 60% after 22,730 cubic meters.

Monthly Fixed Charges (2024 Fee)

Month Fixed Charges
Meter Size in inches	Service Charges	Fire Protection
5/8	$26.46	$6.30
¾	$26.46	$6.30
1	$29.11	$8.35
1 ½	$42.34	$16.69
2	$55.57	$25.07
3	$82.03	$41.78
4	$150.56	$83.54
6	$251.37	$146.18
8	$357.21	$208.89
10	$476.54	$290.15

Bulk Water Rates (2024 Fee)

$3 per Cubic Meter, billed monthly

Did You Know?
	A garden sprinkler uses 1,000 litres of water per hour
	A ten-minute shower uses around 90 litres of water
	A single-flush cistern toilet uses 9 to 11 litres per flush
	A dripping tap can waste up to 200 litres per day

Why do the Rates Change?

In addition to usage, water and sewer rates can be affected by a number of external factors too

Increased costs as a result of inflated operating and construction fees
Customer growth due to residential development as well as an expanding consumer base
Funding required to replace existing aging and damaged infrastructure
Implementation of new regulations in water and sewer management

Water Consumption

Your residential water consumption will change depending on the number of people living in the home and the amount of time you spend at home.

High water bills are usually the result of:

Leaking toilets (running/not shutting off, water level set to high)
Leaking taps
Change in the household (more people living there or visitors)
New appliances (dishwasher, lawn sprinkler)
Broken automatic trap filler
Leaking outdoor tap

Lower your consumption costs by reducing daily water use and:

Repair leaks
Install low-flow shower heads
Only run full loads (laundry, dishwasher)
Use rain barrels
Invest in dual flush toilet

Leaks

There are two easy tests to tell if your toilet is leaking. A leaking toilet can waste 100's of cubic meters a month and is the number one cause of high water bill.

Toilet leak

Remove your toilet tank lid. Put a few drops of food colouring into the water and wait 15 minutes. Look in the toilet bowl, if the water changes colour, you have a toilet leak.
Look inside the tank, if the water is flowing into the overflow tube when the tank is full, then you will need to adjust the float.

Hidden leak

Take a walk through your home to check for leaking faucets. Do not forget to check your outside tap.

Take a reading from the water meter after the last person has used water for the night (write down all of the numbers)
Take another reading in the morning before anyone uses water.
If no water is used overnight and the reading has changed, then you have a water leak.

Water Meters

Water Meters are the property of the City of Belleville and are installed by Water staff. There is no charge for the meter or installation work. Most services are a 5/8 inch meter, which is normally installed where the water supply enters the building. It is your responsibility to make sure enough heat is in the meter location to avoid meter damage. If a meter must be replaced due to damage, a fee will apply. Please refer to schedule “B” of the By-Law.

Reporting an issue

Frequently Asked Questions

Who should I call if I have a question about my bill?

Water Customer Service billing staff 613-966-3657

Who should I call if I want to make payment arrangements?

Water Customer Service collection staff 613-966-3657

How often will I get a water bill?

Water bills are sent bi-monthly for residential customers and monthly for commercial customers.

I can't find Belleville Water on my online banking

Try searching the word “water” or “city of Belleville”

Who do I call if there is a problem with my water meter?

For concerns about meter functionality please call Water Distribution Customer Service Foreman 613-966-3657 ext. 2279

I signed up for e-billing but haven't received a bill?

Check your junk or spam mail folder.

How can I get a copy of the Water and Sewer Rates brochure?

Physical copies of the City of Belleville's Water and Sewer Rates brochure is available by contacting: Water Customer Service at 613-966-3657

Contact

The Water Finance and Customer Service section is responsible for water and wastewater billing, collections, payment processing and customer service.

Water Customer Service Office

169 Front St.
Belleville, ON K8N 2Y8
Telephone: 613-966-3657
Fax: 613-969-1944

Mailing Address:
169 Front St.